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FAQ

What is Stitchroom?

How does Stitchroom differ from traditional upholstery & workrooms?

Stitchroom is a modern take on the upholstery and workroom business. We are fully web-based, meaning everything from designing, buying, and tracking your orders is done through our web platform. If you have a more complex project or would like to meet us in person feel free to contact us and schedule a time to drop by our Greenpoint office!

Where are your products made?

All of our products are made by expert tailors in our Greenpoint, Brooklyn workroom.

I have other questions, how can I reach someone on the Stitchroom team?

We are happy to help! Please signup at our platform and you can chat with us on our widget on the lower right hand corner.

How Does It Work?

How do I get a quote?

Sign up on our web platform, create a project and submit it for an estimate. Here is a simple video tutorial showing you how to use our platform. You will receive a response via email within the 1 business day with a quote. Your quote will include pricing, yardage requirements and estimated ship date! You can always edit your project up until payment. We do not provide quotes via email.

How do I complete my order?

Once you are ready to proceed with your order, refer to the quote email where a link to checkout is included. This same link is available if you log onto our web platform and view your project.

How can I calculate the total yardage required?

Once you submit your project, our team will review and calculate the yardage required for your products. You will receive an email within 24 business hours with a quote and yardage requirements if we don't have any additional questions.

Can you supply fabrics?

We work with a variety of local fabric vendors and offer a basics collection of linens, velvets, chenilles, leathers and outdoor fabrics. We do not hold stock in our space, so a little extra lead time is added for the fabric arrival. We also can assist in purchasing fabric on your behalf if necessary for a fee of $15.00. We hold trade accounts with most vendors and will pass that savings onto you.

I don't have fabric picked out yet but I want to get pricing, what do I do?

Click the "Add Fabric" button, select "Custom", select "I will have my fabric shipped to Stitchroom", and then enter "TBD" as your fabric name. Don't worry, you will have the ability to change this later when you have decided on your fabric! Now simply start adding products which will allow you to see pricing. To get a final quote, click the "Get Estimate" button. If you have any additional questions, reach out to a team member on the chat widget in the lower right hand corner.

Can you make a custom product?

If you're looking for something other than our customizable standard products, simply select "Something Else?" on the row where you pick the item you want and upload an inspiration image or drawing and provide as much information as possible. We will review your project and reach back out with any additional questions.

What type of fill is in the insert?

We offer two inserts optimized for outdoor and indoor use. Our high quality alternative down retains the look and feel of traditional feather and down but will perform better over time, is hypoallergenic, and is at a much better price point! The outdoor fill is a washable polyester. Most products are available without inserts if you would like to use your own!

Do you have order minimums?

We have no order minimums :)

What thickness of cushion should I order?

The most commonly ordered size is 3" thick. Measure the height of the seating area where you cushion will be going. You want the total height including the cushion to be around 18" high.

What size pillow should I order for my sofa?

The most commonly ordered sizes for sofas are 18x18", 20x20", and 12x20".

Order Status

Has my fabric arrived?

You can check the status of your fabric by logging into the web platform and click "View" next to your project in the actions column. At the top of the page you will see the status of your fabrics.

What are your lead times?

Lead times range from 2-4 weeks starting from the day we receive the last fabric in your order. Lead times vary based on the size and complexity of your project. We provide an estimated lead time in your quote.

Do you offer expedited production times?

Sometimes! Depending on the details of your project, we may be able to offer expedited production for a fee. However, once a project has been paid and production has begun, we will not be able to rush the project.

How can I track my project's progress?

You can check the status of each project in the web platform.

When will I get my products?

Once your project is in progress, you will receive a notification with an estimated timeline. You can log into the web platform to check the status and estimated ship date. Depending on where you are located in the US, shipping time can vary. You will receive an email when you product is shipped or ready for pickup.

Billing, Pricing & Shipping

Do you have special pricing for designers?

We are currently set up to work with trade and our prices are reflective of that. Feel free to reach out about special bulk pricing.

Where can I find how much the labor cost for your products are?

When adding standard products to your order the cost will be shown based off the dimensions you provide. If you have a custom item (selected "Something Else"), we will review your project upon submission and you will receive pricing within 24 business hours.

I'm tax exempt, what do I do?

Message us on the chat widget on the bottom right of the platform and provide us with your documentation. Someone on our team will verify it and update your account accordingly.

What states do you deliver to?

We ship anywhere in the United States. We deliver to Manhattan and Brooklyn.