Last Updated: December 2022

What is Stitchroom?

How does Stitchroom differ from traditional upholstery & workrooms?

Stitchroom is a modern take on the upholstery and workroom business. We are fully web-based, meaning everything from designing, buying, and tracking your orders is done through our web platform. If you have a more complex project or would like to meet us in person feel free to contact us and schedule a time to drop by our Brooklyn office!

Where are your products made?

All of our products are handmade by expert tailors in our Brooklyn workroom.

I have other questions, how can I reach someone on the Stitchroom team?

We are happy to help! Please signup at our platform and sign up for a design consultation. We look forward to helping you with your project.

How Does It Work?

How do I get a quote?

Stitchroom provides a fully web-based solution, meaning everything from designing, buying, and tracking your orders can be done through our web platform. Sign up on our web platform, create a project and submit it for an estimate.

If that’s not your thing, we’d love to connect over the phone or email. We'll respond within 1 business day, and your quote will include pricing, yardage requirements and estimated lead time.

How do I complete my order?

Once you are ready to proceed with your order, refer to the quote email where a link to checkout is included. This same link is available if you log onto our web platform and view your project.

How can I calculate the total yardage required?

Once you submit your project, our team will review and calculate the yardage required for your products. You will receive an email within 24 business hours with a quote and yardage requirements if we don't have any additional questions.

Can you supply fabrics?

We work with a variety of local fabric vendors and offer a basics collection of linens, velvets, chenilles, leathers and outdoor fabrics. We do not hold stock in our space, so a little extra lead time is added for the fabric arrival.

I don't have fabric picked out yet but I want to get pricing, what do I do?

Click the "Add Fabric" button, select "Custom", select "I will have my fabric shipped to Stitchroom", and then enter "TBD" as your fabric name. Don't worry, you will have the ability to change this later when you have decided on your fabric! Now simply start adding products which will allow you to see pricing. To get a final quote, click the "Get Estimate" button. If you have any additional questions, reach out to us.

Can you make a custom product?

If you're looking for something other than our customizable standard products, simply select "Something Else?" on the row where you pick the item you want and upload an inspiration image or drawing and provide as much information as possible. We will review your project and reach back out with any additional questions.

What thickness of cushion should I order?

The most commonly ordered size is 3" thick. Measure the height of the seating area where you cushion will be going. You want the total height including the cushion to be around 18" high.

Do you have order minimums?

We have no order minimums :)

What type of fill is in the insert?

We offer several insert options optimized for outdoor and indoor use. Our high quality alternative down retains the look and feel of traditional feather and down but will perform better over time, is hypoallergenic, and is at a much better price point! We also offer 50/50 feather and down, and our outdoor fill is a washable polyester. Most products are also available without inserts if you would like to use your own.

What size pillow should I order for my sofa?

The most commonly ordered sizes for sofas are 18x18", 20x20", and 12x20".

Order Status

Has my fabric arrived?

You can check the status of your fabric by logging into the web platform and click "View" next to your project in the actions column. At the top of the page you will see the status of your fabrics.

What are your lead times?

Lead times range from 3-4 weeks starting from the day we receive the last fabric in your order. Lead times vary based on the size and complexity of your project. We provide an estimated lead time in your quote.

Do you offer expedited production times?

Sometimes! Depending on the details of your project, we may be able to offer expedited production for a fee. However, once a project has been paid and production has begun, we will not be able to rush the project.

How can I track my project's progress?

You can check the status of each project in the web platform.

When will I get my products?

Once your project is in progress, you will receive a notification with an estimated timeline. You can log into the web platform to check the status and estimated ship date. Depending on where you are located in the US, shipping time can vary. You will receive an email when you product is shipped or ready for pickup.

Billing, Pricing & Shipping

Do you have special pricing for designers?

We are currently set up to work with trade and our prices are reflective of that. Feel free to reach out about special bulk pricing.

Where can I find how much the labor cost for your products are?

When adding standard products to your order the cost will be shown based off the dimensions you provide. If you have a custom item (selected "Something Else"), we will review your project upon submission and you will receive pricing within 24 business hours.

I'm tax exempt, what do I do?

Email us and provide us with your documentation. Someone on our team will verify it and update your account accordingly.

What states do you deliver to?

We ship anywhere in the United States. We deliver to Manhattan and Brooklyn.